Tj

About

I started my career in a call center environment, where I built a strong foundation in customer service, communication, and handling high-volume interactions. I then spent 2 years in technical support, resolving complex issues and learning how to break down technical information in a way customers can easily understand. After that, I moved into a leadership role in sales retention for 3 years, where I coached and supported teams, handled escalations, and focused on improving customer loyalty while driving revenue. Overall, my experience blends customer service, technical problem-solving, and leadership, with a strong focus on customer satisfaction and team performance.

Skills

Work Experience

Education