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Open to WorkCustomer ServiceLeadership
Shawnkemp
Lead-Account Management• USD 5 - 10/hour
Philippines
Any timezone
About
I have over 8 years of experience in customer service, technical support, quality assurance, and business operations. I have handled eCommerce retail, financial services at Unifin, and Spotify support. I also have experience in QA, coaching, performance monitoring, and Lead Account Management. I consider myself adaptable, customer-focused, and a strong problem solver, and I’m excited to bring my experience and skills to this role.
Skills
Live Chat SupportSpreadsheet ReportingData EntryEmail ManagementCalendar ManagementMeeting SchedulingBilling SupportChatGPTGoogle WorkspaceGoogle SheetsGoogle DocsSalesforceZendeskMicrosoft ExcelMicrosoft WordMicrosoft TeamsMicrosoft PowerPoint
Work Experience
Lead account management
Sutherland Global Services
Education
Universidad de Dagupan
Information Technology
Industry Experience
Customer Support & BPO
Intro Video
Work Preferences
Employment TypeFull-time
Work Setup
TimezoneAny timezone
Workspace
DeviceDesktop PC, Dual monitors, Webcam, Laptop, Mechanical keyboard, Mouse, Noise-canceling headset, Smartphone, Drawing tablet, Ergonomic chair, Tablet
ConnectivityFiber internet, 100 Mbps, 5G mobile data, Cable internet
Resume
Profile updated September 2, 2026