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RM
Customer ServiceAdministrative
Richie Mar Pura
Customer Support Specialist,Risk Analyst, Appoitment Setter,
Philippines
Any timezone
About
I have five years of experience in the BPO industry. I started as a Risk Analyst in a financial banking account, where I handled customer disputes and account reviews. I also worked as a Quality Auditor, ensuring quality service and customer satisfaction. Recently, I worked as a Sales Representative and Appointment Setter, assisting customers and managing appointments. I am hardworking, adaptable, and eager to continue improving my skills while contributing positively to the company.
Skills
Live Chat SupportCalendar ManagementGoogle WorkspaceChatGPTZendesk
Work Experience
Risk Analyst and Quality Auditor
Ubiquity Global Services
Education
Certifications
Issued by
Industry Experience
Customer Support & BPO
Work Preferences
Employment TypeFull-time, Part-time
Work Setup
TimezoneAny timezone
Workspace
DeviceLaptopExternal monitorMouseMechanical keyboardNoise-canceling headset
Connectivity200 Mbps
Resume
Profile updated May 25, 2026