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Remberto
Open to WorkRoster ManagerReal Time AnalystCustomer Service

Remberto

Roster Manager/Real Time Analyst/Data Analyst/Customer Service Representative

Philippines
Overlapping with AU hours, Overlapping with US hours
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About

Roster Manager who keeps operations running smoothly under pressure, resolving live scheduling issues, matching staffing to demand, and keeping service managers and frontline teams aligned. Before that, I worked in data analysis and lead generation: spotting trends in data, researching and qualifying leads, and tracking outreach and conversions to drive pipeline results. My customer service background handling first point of contact inquiries and keeping records accurate, built the attention to detail I bring to everything now. BS in Hotel and Restaurant Management, with a solid foundation in operations and service coordination.

Skills

Staff Scheduling & Roster CoordinationReal-Time Problem SolvingCross-Functional CommunicationService Manager Liaison & Escalation HandlingWorkforce Planning & Shift OptimizationData EntryEmail ManagementGoogle SheetsMicrosoft ExcelMicrosoft Teams

Work Experience

Roster Manager / Real-Time Analyst

Easy iCare Ltd

Data Analyst / Lead Generation

OfficePartners 360, Cebu City

Executive office assistant

Wellcom Hotel, Cebu City

Customer Service Representative

Wipro Philippines, Cebu City

Education

Cebu Institute of Technology - University, Cebu City

Bachelor of Science in Hotel and Restaurant Management

Languages

CebuanoNative
FilipinoConversational
EnglishProfessional

Industry Experience

HealthcareCustomer Support & BPOOther

Intro Video

Work Preferences

Employment TypeFull-time
Work Setup
TimezoneOverlapping with AU hours, Overlapping with US hours

Workspace

DeviceLaptop, Dual monitors, Mouse, Webcam, Noise-canceling headset, UPS battery backup, Mechanical keyboard
ConnectivityFiber internet, 500 Mbps

Resume

Profile updated September 8, 2026

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Remberto - Roster Manager/Real Time Analyst/Data Analyst/Customer Service Representative | The Outsource People