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Open to WorkAdministrativeCustomer Service
Red
Administrative / Customer Service• USD 5 - 8/hour
Philippines
Available Any Time
About
Certified Medical Virtual Assistant with a strong background in healthcare BPO and operations. Skilled in patient scheduling, referrals, medication refills, insurance verification, and HIPAA-compliant support. using eClinicalWorks EMR/EHR tool. Experienced in prior authorization processing, claims, eligibility, and benefits across multiple departments. Proven ability to manage operations, coach teams, and deliver excellent patient and provider experiences.
Skills
Patient Scheduling & Referral Management (eClinicalWorks) Medication Refill Coordination Insurance Verification & Benefits Assistance Claims & Eligibility Handling Prior Authorization (InboundOutboundFaxElectronic) HIPAA Compliance & Data Security (Steri-Safe Certified) Customer Service & Patient Support Escalation & Stakeholder Communication Coaching & Team Leadership Attendance & Operations Tracking Calibration & Quality Assurance
Work Experience
Medical Virtual Assistant
LAM CLINIC – DR. JEREMY LAM
Operations Expert / Tier 3 Level
CARELON GLOBAL SOLUTIONS
Customer Care Representative
SITEL / FOUNDEVER – METLIFE DENTAL ACCOUNT
Education
STI College
Bachelor Of information Technology
Intro Video
Work Preferences
Employment TypePart-time, Full-time
Work Setup
TimezoneAvailable Any Time
Workspace
DeviceNoise Cancelling Headset, Microphone
ConnectivityHome Fiber 300mbps
Resume
Profile updated April 10, 2026