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Raffy
Virtual Assistant Scheduler | Healthcare Customer Service
Philippines
About
Results-driven BPO and healthcare operations professional with 6+ years of experience across staffing coordination, customer service, team leadership, quality assurance, and scheduling. Experienced in coordinating between healthcare facilities and nurses, reviewing daily staffing reports, assigning nurses to shifts, posting open shifts, and adjusting staffing when coverage exceeds requirements. Strong communication, organization, problem-solving, and multitasking skills in fast-paced operations.
Skills
Healthcare Staffing & SchedulingFacility-Nurse CoordinationShift Assignment & PostingStaffing Coverage MonitoringScheduling AdjustmentsCustomer ServiceTeam LeadershipCoachingQuality AssuranceCRM & EMR SystemsHealthcare BPO OperationsEscalation ManagementMedical TerminologyMS OfficeCommunicationProblem SolvingMultitaskingAttention to Detail
Work Experience
Quality Analyst
Knack RCM
Customer Service / SME
Global Clinical Services BPO Inc.
Customer Representative
Sutherland Global Philippines
Education
STI College Angeles
Senior High School, Home Economics (Culinary Arts Specialization)
Intro Video
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Profile updated October 22, 2026