Jevy

About

A highly motivated and results-oriented professional with over five years of experience in the BPO industry, including three years as a Scheduling Supervisor at R1RCM. Demonstrated expertise in scheduling operations, referral coordination, team leadership, and escalation management. Adept at mentoring and coaching team members to consistently achieve service level agreements (SLAs) and performance metrics. Possesses a strong background in customer service, including member benefits, eligibility, grievances, and billing, as well as collections and payment arrangements. Holds a bachelor's degree in communication and offers well-developed skills in communication, negotiation, and people management, with a strong commitment to operational excellence.

Skills

Work Experience

Education