Nikaela

About

I am a dedicated and adaptable professional with experience as a Customer Service Representative and Virtual Assistant. I have worked with U.S.-based accounts in both healthcare and telecommunications, which strengthened my communication skills, problem-solving abilities, and professionalism in handling diverse clients. In the healthcare field, I worked with United Healthcare, assisting primarily elderly members with their insurance concerns. I helped explain coverage and benefits, verified medication eligibility, booked doctor’s appointments, coordinated with pharmacies regarding medication and medical supply availability, and guided members through claims and billing processes. This role required patience, empathy, accuracy, and strict attention to confidentiality. I also worked as a Customer Service Representative for Comcast Xfinity, where I handled mobile, cable, and WiFi accounts. I assisted customers with billing inquiries, payment processing, service explanations, and basic technical troubleshooting. In addition to support, I promoted services and helped customers choose plans that best suited their needs. As a Real Estate Virtual Assistant and Appointment Setter, I conducted outbound cold calls, qualified leads, scheduled appointments, and presented property opportunities to potential buyers and sellers. I built rapport with clients, handled objections confidently, and successfully contributed to closing property deals. Overall, I am a fast learner who adapts quickly to new environments and systems. I am approachable, hardworking, and committed to delivering quality results while continuously improving my skills.

Skills

Work Experience

Education