Nerro

About

I'm a remote Virtual Assistant and QA Analyst with over 10 years of experience across BPO, customer support, and operations. Most of my career has been spent auditing customer interactions for SOP compliance, managing calendars and admin work, and supporting day to day operations for teams that need someone reliable to keep things running. I've worked across data research and entry, chat and email support, content moderation, and quality analysis, most recently as a QA Analyst auditing agent interactions and as a Vendor Booking Coordinator handling scheduling and vendor communication. I'm detail oriented, organized, and comfortable working independently with minimal supervision. I'm currently looking for remote VA, EA, or QA roles where I can bring that same reliability and attention to detail to a growing team. Skills: Virtual assistance, calendar and inbox management, admin support, QA and process auditing, SOP compliance, customer support operations, data research and entry, documentation Tools: Zendesk, Front, Intercom, Slack, Zoom, Teams, Google Workspace, Microsoft Office, Notion, Asana, Retool, Stripe, Xero, ADP, CRM

Skills

Industry Experience