Mike angelo Lacambra

About

Hi future client! With 5 years of experience in the customer support industry, I have developed strong technical support, customer service, and leadership skills. I hold a degree in Marine Engineering from Namei Polytechnic Institute, which has provided me with a solid foundation in problem-solving and analytical thinking. My professional journey began at Transcom Worldwide PH, where I supported the British company TalkTalk as a Tier 1 Technical Support Representative. After three months of hard work and dedication, I was promoted to Fault Manager, leading a team responsible for handling escalated complaints from Tier 1. In this role, I worked on de-escalating issues, empathizing with customers, and ensuring optimal resolutions to complex problems. I then transitioned to Bell Canada, where I started as a Tier 1 Technical Support Representative and was promoted to Voicetest after six months. As a Voicetest, I handled escalated tickets from Level 1 support that involved unresolved issues with clients’ services. One of my notable achievements was being ranked the number one technical support agent across all company sites. This experience sharpened my problem-solving abilities, teamwork skills, and productivity, making me a quick learner in high-pressure situations. I am proficient in using Hubspot, Chatra, Zendesk, Shopify, Cloudtalk and Openphone, which are essential tools I use daily to manage customer interactions and support requests. I am a strong communicator, detail-oriented, and a fast learner, always eager to leverage these skills to contribute to the success of a dynamic team. In addition to my technical expertise, I am known for my proactive problem-solving approach, collaborative teamwork, responsiveness, empathy, and growth mindset. I am excited about the opportunity to bring these qualities to new challenges and enhance my skills in a forward-thinking environment.

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