Melody

About

Hi, I’m Melody Balsomo. I have several years of experience in retail management, spa operations, and quality management, where I developed strong skills in administration, customer service, reporting, staff coordination, scheduling, inventory management, and daily operations. In my previous role as a Spa Supervisor and Store-in-Charge, I was responsible for handling reports, inventory, sales transfers, staff schedules, training, and ensuring smooth day-to-day operations. I’m currently working as a Quality Manager, where I focus on creating SOPs and training materials, monitoring service standards, handling customer feedback and complaints, and maintaining consistency across multiple branches. Although my background is mainly in management and operations, many of my responsibilities require the same skills needed in a Virtual Assistant role—being organized, managing information, following up on tasks, preparing reports, communicating professionally, and paying close attention to details. I’m now looking to bring these skills into a VA role where I can support a business remotely, learn new systems quickly, and contribute to the team through reliable and organized work.

Skills

Work Experience

Industry Experience