Marc

About

I am a healthcare operations professional with over 10 years of experience supporting U.S. healthcare systems through insurance verification, prior authorization, and customer service. I have worked extensively with Medicaid and commercial insurance plans, ensuring accurate documentation, eligibility validation, and compliance with healthcare regulations. My background includes high-volume outbound and inbound calling, coordination with provider offices, and tracking authorization statuses while maintaining empathy and professionalism. I am highly detail-oriented, organized, and thrive in fast-paced, deadline-driven environments that require accuracy and consistency. As a Subject Matter Expert and Prior Authorization Specialist, I have supported teams with process improvement, documentation review, and insurance coordination. I am proficient with CRM systems, shared drives, and document tracking tools, and I adapt quickly to changing workflows. With a Bachelor of Science in Nursing and strong communication skills, I bring both clinical understanding and operational efficiency to my work. I am passionate about supporting patients, families, and caregivers by simplifying complex healthcare processes and delivering compassionate, reliable service.

Skills

Work Experience

Education