Marc Jolas Aquino
Administrative & Operations Support Specialist | Customer & Technical Support |• USD 5 - 32/hour
About
I am an experienced Administrative and Operations Specialist with a strong background in customer support, technical troubleshooting, and process coordination. With over 8 years of experience, I have developed the ability to manage high-volume tasks while maintaining accuracy and efficiency. I have hands-on experience with CRM systems, ticket management, data handling, and remote collaboration tools. I am highly dependable, detail-oriented, and able to work independently with minimal supervision. My goal is to support businesses by keeping operations organized, improving workflows, and delivering consistent, high-quality work.
Skills
Work Experience
Escalation Loyalty Specialist
Quantrics Enterprise Inc.
Technical and Customer Support Specialist
Concentrix (T-Mobile Account)
Assistant Registrar - Liaison Officer (Promoted)
Our Lady of Fatima University
Founder & Operations Manager
Joe’ Coffee and Pastries
Education
Our Lady of Fatima University
Master in Information Technology
STI College Ortigas-Cainta
Bachelor of Science in Computer Science
Certifications
Fortinet Network Security Certification
Issued by Fortinet
TESDA NC II – Barista Certificatio
Issued by TESDA
Languages
Industry Experience
Intro Video
Work Preferences
Workspace
Resume
Profile updated April 30, 2026