Mae

About

I am a highly dedicated and results-driven professional with over 14 years of combined experience in administrative support, customer service, team leadership, and healthcare. I bring a proven track record of managing teams, streamlining operations, and driving performance improvement while maintaining a strong commitment to quality and employee development. As an Administrative Assistant at The Wound Pros Inc., I designed and implemented SOPs that optimized team workflows, ensured consistent training, and improved overall operational efficiency. I have served as a trusted liaison for leadership, synthesizing critical insights, and supporting strategic decision-making. My hands-on experience in VOIP management, call quality auditing, and performance reporting demonstrates my ability to combine technical know-how with operational excellence. Previously, as a Team Leader at PeakSupport and Concentrix, I successfully supervised teams, conducted coaching sessions, managed performance metrics, and fostered positive, productive work environments. My experience in healthcare as a Company Nurse and Staff Nurse highlights my attention to detail, empathy, and ability to handle sensitive situations with professionalism. I am passionate about helping teams achieve their highest potential, solving operational challenges, and creating structured systems that drive measurable results. Known for my collaborative mindset, adaptability, and calm demeanor under pressure, I thrive in fast-paced, dynamic environments.

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Education