Open to WorkCustomer ServiceAdministrativeData

Leann Joy Castor

Customer Service / Administrative / Data

Philippines

Overlapping with AU hours, Overlapping with US hours, Overlapping with UK hours, Overlapping with EU hours, Overlapping with APAC hours

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About

Detail-oriented and highly organized Operations and Customer Service Professional with 8+ years of experience in airport operations, travel services, administrative support, and customer relations. Currently transitioning into Social Media Management and Virtual Assistance, bringing strong skills in communication, content coordination, customer engagement, data management, and workflow organization. Skilled in Canva, CapCut, Google Workspace, Microsoft Office, and social media platforms including Facebook, Instagram, TikTok, and YouTube. Proven ability to adapt quickly, manage multiple tasks efficiently, and provide reliable remote support in fast- paced environments

Skills

Live Chat SupportData EntryHelp Desk Ticket TriageTravel Itinerary PlanningTravel BookingCanvaGoogle WorkspaceCapCutInternet Research

Work Experience

Senior Customer Service Agent – Terminal Operations

Hamad International Airport – MATAR (Qatar Airways)

Education

Xavier University – Ateneo de Cagayan

Computer Electronics Technology

Languages

CebuanoNative

FilipinoNative

EnglishProfessional

Industry Experience

Hospitality & Travel

Work Preferences

Employment Type

Work Setup

TimezoneOverlapping with AU hours, Overlapping with US hours, Overlapping with UK hours, Overlapping with EU hours, Overlapping with APAC hours

Workspace

DeviceLaptop, Dual monitors, Mouse, Mechanical keyboard

ConnectivityFiber internet, 50 Mbps

Resume

Profile updated July 15, 2026

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