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Lawrence
Product and Project Management Professional
Philippines
About
Product and technical project professional with 4+ years of experience in product management and project delivery and 4+ years in customer service. Skilled in Microsoft Dynamics 365 CRM, Jira, requirements gathering, process documentation, ticket handling, and stakeholder coordination. Strong at bridging customer needs, business goals, and technical teams to deliver practical solutions.
Skills
Microsoft Dynamics 365 CRMJiraRequirements GatheringProcess DocumentationTicket HandlingStakeholder CoordinationConfluenceFigmaMicrosoft ExcelGoogle SheetsAGILEKanbanCustomer SurveysMock-up DesignUser Acceptance Testing (UAT)Data AnalyticsProject CoordinationKnowledge Base Maintenance
Work Experience
Technical Project Manager
World Vision International
Product Owner
eRank
Product Manager
Shopee Philippines
Fleet Senior Analyst
Shopee Xpress Philippines
Rider Support Lead
Foodpanda Philippines
Complaints Manager
Telstra Philippines
Education
University of Perpetual Help System DALTA
Bachelor of Science Major in Hospitality Management
Escuela De San Lorenzo Ruiz
High school
Work Preferences
Employment Type
Work Setup
Workspace
ConnectivityFiber internet, 500 Mbps-1 Gbps
Resume
Profile updated August 28, 2026