Results-driven Sales and Customer Service Specialist with 8+ years of experience supporting US and Australia based companies with high call volume, systematic follow-up, full sale cycle and administrative tasks. Proficient in Salesforce, Aircall, Slack, CRM, and Al tools including ChatGPT for workflow automation. Known for proactive communication, attention to detail, and seamless task completion.
Skills
Strong knowledge of customer service best practicesExcellent written and verbal English communication skillsCustomer-focused and adaptable, with the ability to perform effectively in a fast-paced environmentStrong collaboration and teamwork skills with a willingness to learn and growAbility to handle rejection, objections, and hesitation without losing motivationAircallSlackZoomGoogle MeetLoomTeamsVici dialerSalesforceChatGPTGrammarlyCanvaCapCut
Work Experience
B2B Outbound Sales Executive
Full Potential Solutions
Customer Service Representative
Concentrix
Customer Service Representative
EXL
Customer Service Representative
TDCX
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JP English Academy
Education
Camarines Norte State College
Bachelor in Business Administration major in Business Economics
Industry Experience
HealthcareTelecommunicationsSaaS / Software
Intro Video
Work Preferences
Employment Type
Work Setup
TimezoneUTC+10 (AEST - Sydney / Melbourne)
Workspace
ConnectivityFiber internet, 150 Mbps
Resume
Profile updated October 5, 2026
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