Kim

About

I've got 14 years of customer service experience, starting as a CS agent, moving to the Escalations Team handling complex cases, and later becoming Team Lead for both Customer Service and QA, primarily supporting US and Canadian customers. Although I don’t have direct VA experience, I’ve been working remotely since the pandemic, managing tasks independently with strong time management, accountability, and written communication skills while handling people as well. My background in escalations and QA has made me detail-oriented, proactive, and comfortable handling emails, chats, and team support responsibilities.