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Katrina Miranda
IT Specialist / Admin Assistant
Philippines
UTC+10 (AEST - Sydney / Melbourne), UTC+12 (New Zealand), UTC+8 (Singapore / Manila / Perth)
About
IT Support & Deployment Specialist with 4+ years in technical support, system deployment, troubleshooting, network diagnostics, log analysis, remote support, and client-facing operations.
Skills
Help Desk Ticket TriageLive Chat SupportKnowledge Base MaintenanceTechnical Issue ReproductionInbox TriageCalendar ManagementData EntrySpreadsheet ReportingEmail ManagementCanvaBilling SupportSalesforceMonday.comGoogle WorkspaceInternet ResearchMicrosoft WordMicrosoft PowerPointMicrosoft ExcelLinearSlackNotionManual TestingSOP DocumentationChatGPTGeminiOBS Studio
Work Experience
Field Engineering Specialist
Hi Auto, Inc.
Customer Service Representative
TaskUs, Inc.
Food Server
Royal Caribbean Group
Banquet Server/Banquet Admin
Okada Manila
Customer Service Representative
TaskUs, Inc
Education
AMA College of Cavite
BS Information Technology
Certifications
Issued by
Languages
EnglishProfessional
Industry Experience
Artificial IntelligenceFood & BeverageHospitality & TravelSaaS / SoftwareTelecommunicationsCustomer Support & BPO
Work Preferences
Employment TypeFull-time
Work Setup
TimezoneUTC+10 (AEST - Sydney / Melbourne), UTC+12 (New Zealand), UTC+8 (Singapore / Manila / Perth)
Workspace
DeviceLaptopDual monitorsMouseMechanical keyboardNoise-canceling headsetWebcamSmartphoneUPS battery backup
Connectivity300-500 Mbps
Resume
Profile updated May 24, 2026