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JJ N
Quality Assurance Analyst• USD 1 - 100/hour
Philippines
Open to Any Hours
About
I am a graduate of Bachelor of Science in Agricultural Engineering, with over four years of combined experience in the BPO industry as a Quality Assurance Analyst and Customer Service Representative. My background has equipped me with strong organizational skills, keen attention to detail, and the ability to manage multiple priorities effectively. I excel in problem-solving and thrive in supporting teams to deliver excellent results.
Skills
customer serviceQuality AuditsStatisticRoot Cause AnalysisMicrosoft Excel (Data AnalysisPivot TablesFormulas)Microsoft Word & PowerPointCRM (Salesforce, Fiserv)CX Platform (Genesys, NICE Engage)AdaptabilityClear Written & Verbal CommunicationStrong Analytical & Critical Thinking
Work Experience
Quality Assurance Analyst
ResultsCX
Customer Service Representative
ResultsCX
Education
University of Rizal System
Bachelor of Science in Agricultural Engineering
Certifications
Issued by
Work Preferences
Employment TypeFull-time, Part-time
Work Setup
TimezoneOpen to Any Hours
Workspace
DeviceHP Laptop | Ryzen 5 | 16 GB Ram | 512 SSDNoise Cancelling Headset
ConnectivityHome Fiber 50mbps
Profile updated April 10, 2026