Open to WorkCustomer ServiceSales SupportTechnical Support

Juniel Samson

Customer Success & Sales Support Associate

Philippines

Overlapping with AU hours, Overlapping with US hours, Overlapping with EU hours, UTC−8 (Pacific Time), UTC−5 (Eastern Time), UTC+2 (Eastern Europe)

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About

I am a professional customer service representative with over 10 years of experience in providing exceptional support across various environments. Recently, I transitioned into a Virtual Assistant role as a Patient Care Representative, where I have been working for 2 years. I specialize in scheduling appointments and coordinating care with healthcare providers. I am known for my effective communication skills, empathetic interactions, and strong multitasking abilities. Throughout my career, I have maintained a high level of professionalism and attention to detail.

Skills

Outstanding service to clientsEffective communicationProblem-solvingManaging customer inquiriesFriendly and professional demeanorNavigating fast-paced environmentsAdapting to challenging situationsTeam leadershipManagementRemote workingWritten communicationVerbal communication

Work Experience

Patient Care Representative

Veriheal Inc.

Sirius XM - Internal Auditor

Convergys (later Concentrix)

Sirius XM - Team Leader

Convergys (later Concentrix)

Sirius XM - Subject Matter Expert (Sales Coach)

Convergys (later Concentrix)

Sirius XM – Customer Service Representative

Convergys (later Concentrix)

Spectrum - Technical Support Representative

Convergys (later Concentrix)

Comcast - Technical Support Representative

Convergys (later Concentrix)

Time Warner Cable - Technical Support Representative

Convergys (later Concentrix)

Patient Care Representative

Veriheal

Education

Lasaltech Inc.

Computer Hardware servicing

Languages

EnglishProfessional

Intro Video

Work Preferences

Employment TypeFull-time

Work Setup

TimezoneOverlapping with AU hours, Overlapping with US hours, Overlapping with EU hours, UTC−8 (Pacific Time), UTC−5 (Eastern Time), UTC+2 (Eastern Europe)

Workspace

DeviceLaptop, Mouse, Noise-canceling headset, USB microphone, Webcam, UPS battery backup, Smartphone, Tablet, Ergonomic chair

Connectivity300 Mbps, Fiber internet, Fixed wireless internet

Resume

Profile updated June 19, 2026

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