I am a versatile Virtual Assistant with a career built on the foundation of high-volume BPO operations. Having progressed from a Frontline Agent to a Subject Matter Expert (SME), Trainer, and Operations Supervisor, I possess a unique 360-degree view of business processes. My expertise lies in translating complex business needs into streamlined workflows. I don't just manage tasks; I optimize them. Whether it’s leading a team to exceed KPIs, designing training modules from scratch, or handling high-level escalations, I bring a leadership mindset to every project.
Skills
Leadership & OperationsStrategy & Specialized KnowledgeTraining & DevelopmentTechnical & Communication
Work Experience
Supervisor
Resultscx
Education
University of Batangas
BS - Industrial Engineering
Intro Video
Work Preferences
Employment TypeFull-time
Work Setup
TimezoneAvailable Any Time
Workspace
DeviceNoise Cancelling Headset, Microphone
ConnectivityHome Fiber 300mbps
Resume
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Profile updated April 10, 2026
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