Customer ServiceTechnology

James De Vera

IT Support Specialist• USD 10 - 25/hour

Philippines

Available Any Time

About

I am an enthusiastic and dedicated IT professional with a strong passion for helping people and solving technical problems. With experience in troubleshooting hardware, software, and basic network issues, I enjoy creating smooth, stress-free experiences for end-users. I’m driven by curiosity, continuous learning, and a desire to improve every day. I communicate clearly, stay calm under pressure, and take pride in being reliable, organized, and user-focused. As I grow in my IT career, I’m excited to contribute to a supportive team, expand my skills, and become a well-rounded IT Support specialist.

Skills

Hardware TroubleshootingSoftware Installation & ConfigurationOperating System KnowledgeBasic NetworkingTicketing SystemsMicrosoft 365 AdminProblem-SolvingDocumentation SkillsBasic understanding of Active DirectoryEndpoint Central AdminMicrosoft Entra Admin

Work Experience

IT Support Specialist

Harte Hanks

Technical Support Specialist

Keywords Studios

Customer Service Representative

Concentrix

Education

Technological University of the Philippines (TUP) - Manila

Bachelor of Engineering Technology in Computer Engineering Technology

Certifications

Issued by

Intro Video

Work Preferences

Employment TypeFull-time

Work Setup

TimezoneAvailable Any Time

Workspace

DeviceNoise Cancelling HeadsetMicrophoneLaptopDual Monitor

ConnectivityHome Fiber 100mbps

Resume

Profile updated April 10, 2026

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