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Charlotte Ramirez-Gianan
Real Estate Media Virtual Assistant
Malaysia
UTC+8 (Singapore / Manila / Perth), UTC+10 (AEST - Sydney / Melbourne), UTC+12 (New Zealand)
About
Customer service professional with 13+ years of experience in phone, email, and chat support. Skilled in CRM tools like Salesforce and Go High Level, with a strong track record of resolving issues, meeting SLAs, and exceeding KPIs. A proactive team player with a positive attitude, adept at building client relationships and enhancing customer satisfaction.
Skills
Public RelationsPress ReleaseCreative WritingSocial Media ManagementCopy WritingResearchContent WritingEvents OrganizingPhotographyGraphic DesignFacilitatingInterviewingTeam ManagementPunctualTeam playerCreativeFast learnerMotivatedOrganizedReliable and professional
Work Experience
Customer Care Advisor
Concentrix Malaysia
Virtual Assistant
Pinnacle Home Buyers LLC
Customer Care Associate
Financial Times
PR Specialist
media.Xchange Public Relations, Inc.
Business Operations Associate/ Premier Banker
HSBC Electronic Data Processing Philippines, Inc.
Chat Support Associate
Convergys
Education
COLEGIO DE SAN LORENZO
Bachelor of Arts in Journalism
Work Preferences
Employment TypePart-time, Contract
Work Setup
TimezoneUTC+8 (Singapore / Manila / Perth), UTC+10 (AEST - Sydney / Melbourne), UTC+12 (New Zealand)
Workspace
DeviceLaptop, External monitor, Dual monitors, Mouse, Ergonomic chair, Standing desk, Noise-canceling headset, Smartphone
Resume
Profile updated July 15, 2026