Open to WorkVirtual AssistantLead Generation SpecialistCustomer Service Professional

Gracelyn Pusa

Virtual Assistant• USD 5 - 10/hour

Philippines

Overlapping with US hours, Overlapping with AU hours, Overlapping with UK hours, UTC−8 (Pacific Time), UTC−5 (Eastern Time)

Message

About

Results-driven professional with over 10 years of combined experience in customer service, administrative support, lead generation, data management, appointment scheduling, sales support, and team leadership. Proven track record of managing client communication, coordinating schedules, maintaining accurate records, and supporting daily business operations in fast-paced environments. Experienced in supervising teams, resolving customer concerns, and ensuring high levels of service quality and operational efficiency. Highly organized, detail-oriented, and adaptable, with strong communication, problem-solving, and multitasking abilities. Seeking a Virtual Assistant position where I can leverage my administrative, customer service, and organizational expertise to support business growth and operational success.

Skills

Virtual AssistanceCustomer Service & Client SupportAdministrative AssistanceAppointment SchedulingCalendar ManagementLead Generation & ProspectingInbound & Outbound CallingLead QualificationCRM & Database ManagementGoHighLevel (GHL)Zoho CRMDiscordData Entry & Record ManagementOnline ResearchSales SupportTeam Leadership & Staff TrainingConflict ResolutionCommunication & MultitaskingTime ManagementMicrosoft Office SuiteGoogle WorkspaceGmailDriveDocsSheetsCalendarWordExcelPowerPointOutlook

Work Experience

Outbound & Inbound Representative / Lead Generation Specialist

Drums and Hoses (UK-Based Company)

Booking Specialist

Cloud9 Massage Therapy

Floor Supervisor

POG Marketing

Education

Lasallech Incorporated

Computer Programming (Vocational Course)

Industry Experience

Customer Support & BPOOther

Intro Video

Work Preferences

Employment TypeFull-time, Contract, Part-time

Work Setup

TimezoneOverlapping with US hours, Overlapping with AU hours, Overlapping with UK hours, UTC−8 (Pacific Time), UTC−5 (Eastern Time)

Workspace

DeviceLaptop, Desktop PC, Noise-canceling headset

ConnectivityFiber internet, 5G mobile data, 50-100 Mbps

Resume

Profile updated June 11, 2026

See More Talent

Discover other professionals in Virtual Assistant, Lead Generation Specialist, Customer Service Professional.

Interested in Gracelyn?

Send a request and our team will help arrange the next steps.

Message