Gizelle Quilapio

About

I am a detail-oriented and reliable administrative professional with experience supporting operations in remote work environments. My background includes administrative coordination, documentation, scheduling, data tracking, and case monitoring, as well as customer service experience from a fast-paced BPO setting. In my previous roles as a Brand Protection Analyst and SOC Lead, I worked in structured, process-driven environments that required accuracy, confidentiality, and strong organizational skills. I handled records, monitored cases and incidents, tracked deadlines, prepared reports, and coordinated with multiple teams to ensure tasks were completed efficiently and on time. I also bring strong communication and customer service skills, developed through managing high volumes of inquiries while maintaining professionalism and attention to detail. I am comfortable using tools such as Google Workspace, spreadsheets, calendars, and shared systems to stay organized and support daily operations. What drives me is providing consistent, dependable support and contributing to smooth workflows behind the scenes. I am adaptable, eager to learn new systems, and committed to delivering quality work in a long-term remote role.

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