gene

About

Hi, I’m Geraldine Peañar Rengel. I’ve been working in the healthcare and customer service industry for over 13 years now, supporting both Australian and U.S.-based clients. I started my career as a private nurse, then transitioned into roles like Claims Administrator, Clinical Reviewer, Client Care Coordinator and Paralegal. I’ve also handled technical support, data entry, and even led a team as a Prior Authorization Specialist/ Clinical Intake Specialist Supervisor. Most of my experience comes from working in top Business Process Outsourcing companies like Emapta, Optum, Convergys, and HGS, where I focused on providing quality service and supporting clients efficiently. I’m passionate about helping people, solving problems, and making processes smoother for both the team and the clients. I enjoy learning, growing in my role, and contributing to a positive and productive work environment.

Skills

Education