Israel

About

I have spent eight years in the BPO industry, including four years as a technical support representative at Foundever (formerly Sitel) and four years as a healthcare provider advocate for Cigna. Using Cigna’s internal EMR applications, I managed the end-to-end patient intake process, starting from the initial inquiry where I verified insurance eligibility and benefits. My daily tasks involved documenting patient demographics, identifying correct service codes, and coordinating with healthcare providers to secure scheduled appointments, ensuring all data was accurate and HIPAA-compliant. To keep a practice organized and prevent anything from falling through the cracks, I rely on a structured tracking system; I would use a digital dashboard to monitor the status of intake forms, send automated reminders for upcoming appointments, and verify co-payments or deductibles upfront. For social media, I focus on a consistent presence by scheduling informative health tips each week and monitoring messages daily to provide prompt, professional responses. My combination of technical troubleshooting and healthcare expertise allows me to manage these virtual tasks with precision, and I would love to show you how I can apply these skills to streamline your practice's daily operations.

Skills

Work Experience