Elissa
Service and Product Delivery Manager
About
Service and Product Delivery Manager with 10+ years managing client-facing delivery operations, service quality, and cross-functional execution for Australian B2B clients. Experienced in building escalation governance frameworks, standardizing service workflows, and implementing client-visible project tracking systems. Strong background in managed services and consultancy delivery, with the ability to lead offshore teams through complex, multi-project environments while consistently meeting client expectations.
Skills
Work Experience
Product Delivery Manager
360RTO Solutions | Fusion 360, Inc.
Head of Human Capital Generalists
Bizmates Philippines, Inc.
Senior Project Leader
Bizmates Philippines, Inc.
Creative Director
GreenManila Gardens & Landscapes, Inc.
Education
CalPoly Pomona
Landscape Architecture | Master's Degree
University of the Philippines Diliman
Landscape Architecture | BS Degree
University of Santo Tomas
Commerce – Business Administration | BS Degree
Certifications
PMP Certification (In-progress)
Issued by .
Lean Six Sigma Green Belt
Issued by (in progress)
Industry Experience
Work Preferences
Workspace
Resume
Profile updated July 29, 2026