Dedicated and detail-oriented professional with over five years of experience as customer service representative and two years as virtual assistant. Proven ability to communicate clearly, manage multiple tasks efficiently, and deliver high-quality administrative support in both remote and office settings. Adept at handling customer inquires, maintaining accurate records, and utilizing tools.
Skills
Fast & Accurate TypingEmail & Calendar ManagementTime Management & MultitaskingFile Organization & Cloud StorageStrong Communication & Customer SupportMicrosoft Office (Excel, Word)Canva (Visual & Graphic Design)Word PressGeminiData EntryLive Chat SupportSpreadsheet ReportingData ExtractionCalendar ManagementEmail ManagementMeeting SchedulingCalendly SchedulingOutbound ProspectingSocial Media Community RepliesCold Email PersonalisationSocial Media SchedulingMicrosoft TeamsWordPress Content ManagementChatGPT
Work Experience
Customer Service Representative - Full Time
Focus Direct Inc.
Email Marketing Specialist - Part Time
Cosmotown
Digital Publishing Virtual Assistant - Part Time
Wisemind
Customer Service Representative - Full Time
Panasiatic Solutions
Customer Service Representative - Full Time
IQOR Philippines
Education
Emiliano Lizares National High School
High School Graduate
STI - West Negros University
Bachelor of Information Technology
Carlos Hilado Memorial State University
Bachelor of Information System
University of Negros Occidental - Recoletos (RITTC)
Food and Beverages NCII
Languages
EnglishFluent
Industry Experience
Customer Support & BPOEntertainment & MediaTelecommunications