Edric

About

Hi there! In the past year alone, I've helped streamline operations for an Accountability Coaching business — building SOPs, driving lead generation, and managing workflows end-to-end as a Virtual Assistant reporting directly to the founder. My name is Edric Santiago, a professional based in Luzon, Philippines, with over ten years of experience across BPO, technical support, and virtual operations. Beyond VA work, I bring a strong e-commerce background — I've been a Content Moderator and Subject Matter Expert since 2020, focusing on marketplace platforms where I enforced content policies and managed complex data tracking to keep teams aligned and platforms safe. My technical roots run deep too. I've supported major clients like AT&T, handling complex troubleshooting and trouble ticket resolution under pressure. Across every role, I lead with integrity, efficiency, and a drive to improve the processes I touch — using tools like Notion, Slack, and Google Workspace to keep everything running smoothly. I'd love to bring this blend of operational and technical expertise to your team. Thank you for your time — I look forward to connecting soon!

Skills

Education