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Edmarie
Virtual Assistant | Cold Calling & Appointment Setting Specialist | Lead Agent• USD 5 - 10/hour
Philippines
About
I have over 4 years of BPO experience doing customer service, technical support, cold calling, and appointment setting. I know how to handle high-volume calls, troubleshoot problems clearly, talk to prospects naturally, and keep calendars organized. I'm very reliable, hit my daily targets easily, and have a solid home office setup with fiber internet and backup power.
Skills
Cold Calling & Lead GenerationAppointment SettingTeam Leadership & CoachingCalendar ManagementQuality Auditing & ComplianceCRM & Data EntryCustomer CommunicationEmail managementSchedulingPerformance EvaluationHIPAA guidelinesICD10 codesTechnical SupportTroubleshootingSubscription ManagementEscalationInternal DocumentationSales PitchingDe-escalationRefund and BillingRapport Building
Work Experience
Appointment Setter and Lead Agent
Homesourced Inc.
Patient Care Coordinator
Helpware Inc.
Technical Support Representative
Teleperformance
Customer Support Representative
Concentrix Inc
Customer Support Representative
Qualfon Inc
Education
Compostela National High School
High School Diploma
Industry Experience
HealthcareTelecommunications
Work Preferences
Employment TypeFull-time, Part-time, Contract
Work Setup
Workspace
DeviceDual monitors, Mouse, Mechanical keyboard, USB microphone, Webcam, Ring light, Tablet, Smartphone, UPS battery backup
ConnectivityFiber internet, 5G mobile data, 100 Mbps
Resume
Profile updated August 23, 2026