Dinda
Virtual Assistant Administrative & Customer Support Operations• USD 8 - 14/hour
About
Detail-oriented professional with 10+ years supporting operations, customer service, and reporting across Telkom Indonesia, BCA, Lion Air, and TDCX (Bangkok). Experienced in inbox and calendar management, CRM record-keeping, customer support via email and chat, and research and reporting. Handled 100+ daily customer interactions while maintaining 95%+ accuracy in reporting cycles. Comfortable with Google Workspace, Zendesk, Excel, and Slack. Worked internationally in a multicultural team across time zones. C1 English (EF SET Certified). Reliable home office setup and immediately available for full-time remote work.
Skills
Work Experience
Community Operations Specialist
TDCX
Data Analyst
Telkom Indonesia (PT Infomedia Solusi Humanika)
Accounting Staff
PT Panen Artha Nusa
Customer Service Officer
Bank Central Asia (BCA)
Contact Center Agent – VIP Desk
Lion Air Group
Education
Institut Ilmu Sosial dan Manajemen STIAMI
Public Administration
Certifications
Excel Basics for Data Analysis
Issued by IBM
Introduction to Data Analytics
Issued by IBM
Python Basics Extended
Issued by Kodree
Python Basics
Issued by Kodree
Google Sheets
Issued by Kodree
Power BI: from Data to Dashboard
Issued by Kodree
Tableau Basics
Issued by Kodree
Excel Basics
Issued by Kodree
SQL Basic
Issued by Kodree
EF SET English Certificate - C1 Advance
Issued by EF SET
Languages
Industry Experience
Intro Video
Work Preferences
Workspace
Resume
Profile updated August 22, 2026