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Dery
Business Support Specialist | CX Manager | Language Tester• USD 19 - 25/hour
Indonesia
UTC+7 (Thailand / Vietnam), Overlapping with APAC hours, Overlapping with EU hours
About
Experienced Support Specialist and former CX Operations Manager with 8+ years of expertise spanning technical support, project operations, localization/language testing, and social media analytics. Proven track record of managing teams, optimizing user onboarding, troubleshooting app issues, and delivering actionable data reporting. Fluent in English and Indonesian, with a strong focus on enhancing client satisfaction and digital experiences.
Skills
Live Chat SupportSpreadsheet ReportingInbox TriageKnowledge Base MaintenanceDashboard MaintenanceSocial Media Community RepliesCopywritingTechnical Issue ReproductionSocial Media SchedulingProject CoordinationCompetitor AnalysisBug ReportingCross-browser TestingUsability Testing
Work Experience
Business Support Specialist
TDCX Thailand
Freelance Language Tester
RWS
CX Operation Manager
Transcosmos Indonesia
Social Media Supervisor
Transcosmos Indonesia
Education
Universitas Pamulang
English Literature
Tzu Chi Vocational School
Accounting
Languages
EnglishProfessional
IndonesianNative
Industry Experience
AccountingCustomer Support & BPOSaaS / SoftwareAdvertising & Marketing
Work Preferences
Employment TypeFull-time, Contract, Part-time
Work Setup
TimezoneUTC+7 (Thailand / Vietnam), Overlapping with APAC hours, Overlapping with EU hours
Workspace
DeviceLaptop, Mouse, Tablet, Smartphone
ConnectivityFiber internet, 4G LTE mobile data, 5G mobile data
Resume
Profile updated August 30, 2026