Coleen

About

I have over six years of experience in customer service, technical support, and healthcare back-office operations. I’ve worked with both voice and non-voice accounts across different industries like finance, travel, and healthcare. In my previous roles, I’ve taken on additional responsibilities as a Subject Matter Expert, temporary Trainer, and Quality Analyst — which helped me develop strong leadership, coaching, and problem-solving skills. I’m very familiar with medical claims processing, data entry, handling grievances, and working with systems like Nextgen and WGS, salesforce, microsoft applications, slack google sheets outlook and so on. I also have experience in technical support, especially with tools like Zoom and CRM platforms. I’m someone who adapts quickly, can multitask under pressure, and always aims to deliver quality results, especially in fast-paced environments.

Skills