Christal

About

As a Medical Virtual Assistant, I provide administrative andpatient support to ensure seamless healthcare operations. Mydaily responsibilities include handling inbound and outboundcalls related to interpreter services, patient scheduling, andmedical concerns. I also respond to emails, and guide patientsthrough their appointment processes. I am responsible forinvestigating denied and unpaid insurance claims to ensureaccurate reimbursement for services rendered. My role includesmanaging billing processes, submitting and following up onclaims, and verifying claim and payment statuses through regularcommunication with insurance companies. I also handle medicalcoding for orthopedic visits, telehealth consultations, and otherroutine services, with basic experience in surgical coding. Iensure compliance with coding standards such as ICD-10 andCPT, maintain a high level of accuracy and attention to detail,and collaborate closely with providers and administrative staffto improve billing efficiency and claim resolution times. Bymanaging these tasks efficiently, I help streamlinecommunication between patients and healthcare providers,ensuring a smooth and professional experience.

Skills

Work Experience

Education