With more than 20 years of experience in customer service, technical support, sales support, quality assurance, operations management, and project management, I am confident that my background, leadership experience, and commitment to delivering exceptional customer experiences
Skills
Inbox TriageLive Chat SupportHelp Desk Ticket TriageData EntrySpreadsheet ReportingDashboard MaintenanceReport AutomationCalendar ManagementEmail ManagementMeeting MinutesMeeting SchedulingInbox Rules SetupCandidate SourcingInterview Scorecard DesignCRM Data HygieneCold Email PersonalisationSocial Media SchedulingSocial Media Community RepliesTechnical SEO AuditsProofreadingCanvaVideo EditingProject CoordinationSOP DocumentationBilling SupportProcess MappingJiraHubSpotSalesforceWooCommerce
Work Experience
Quality Analyst, Customer Service Specialist, Sales Specialist
Sitel Philippines
Subject Matter Expert & Customer Service Specialist