Bernadette

About

​I am a compassionate and highly organized Registered Nurse with 13 years of extensive clinical experience, specializing in geriatric care, virtual triage, and healthcare administration. My career is defined by a strong track record of managing complex logistics, including scheduling follow-up appointments, drafting specialist referrals, and coordinating multidisciplinary care plans. With a background that spans high-pressure bedside nursing to remote patient monitoring, I possess a unique blend of clinical intuition and administrative precision. ​Throughout my tenure at NTUC Health in Singapore, I honed my technical proficiency by serving as a data verifier during the transition to a new Care Management System, ensuring 100% accuracy in the data migration. My experience leading a team of over 30 staff members and acting as a primary liaison between families and medical teams has equipped me with the communication skills necessary to navigate the complexities of healthcare scheduling. I am HIPAA certified and deeply committed to maintaining the highest standards of documentation and data privacy. ​Recognized with the Spirit Excellence Award (2023) and the Singapore Health Quality Service Hero Award (2021), I bring a proven dedication to service excellence and operational efficiency. I am eager to leverage my clinical background and administrative expertise to ensure seamless patient flow and optimal resource management as a Healthcare Scheduler.

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Education