Assumpta

About

I’m a graduate in Tourism Management with experience in customer service, front office operations, telesales, and quality assurance. Over the years, I’ve developed strong communication, problem-solving, organization, and client relationship skills. Currently, I work in Quality Assurance within customer care and credit management, where I evaluate customer interactions, ensure agents follow company procedures, and identify areas for improvement. I’ve also worked directly with customers, which has taught me how to remain professional, patient, and solution-oriented even in challenging situations. I’m a hardworking, adaptable, and detail-oriented person who enjoys learning new things and helping customers have a positive experience. I’m now looking for an opportunity where I can use my experience, continue growing professionally, and contribute positively to the team.

Skills

Work Experience

Education