Aaron Licong

About

Hi! My name is Justine Aaron M. Licong, I hold a Bachelor of Science in Information Technology from STI College Novaliches. I have several years of experience in customer service, order management, data handling, and team leadership, working across different industries. I started my career in IT and data-related roles, where I developed strong attention to detail, database management skills, and proficiency in MS Office and computer applications. I then moved into customer service roles, handling email and social media support for financial and retail accounts. In these positions, I was responsible for responding to customer inquiries, reviewing documents for accuracy, coordinating with other departments, and resolving billing and technical concerns. These experiences strengthened my communication skills, problem-solving abilities, and customer-focused mindset. Most recently, I worked as a Lead Dispatcher at Tiny Mile for four years. In this role, I managed dispatchers during daily operations, resolved delivery conflicts, ensured smooth order management, coached team members, and handled scheduling and task distribution. This role helped me grow as a leader and taught me how to stay organized and calm in fast-paced environments. Overall, I consider myself detail-oriented, reliable, and adaptable, with a strong background in customer support, operations, and administrative work. I’m always eager to learn, improve my skills, and contribute positively to a team. I look forward to the opportunity to contribute my experience and skills.

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