Open to WorkCustomer ServiceAdministrativeOther

ALFREDO BERGONIO

Customer Support Specialist• USD 5 - 18/hour

Philippines

Overlapping with US hours, Overlapping with AU hours

About

Hi, I’m Alfredo Bergonio, a Remote Customer Support Professional and Virtual Assistant with experience supporting busy teams and businesses in customer service and operations. I’ve worked in fast-paced, high-volume environments like, TELUS Digital formerly known as Telus International, and ePERFORMAX. In the BPO industry, I handled financial accounts — PayPal at ePERFORMAX and Crypto.com at TELUS Digital. Over the years, I’ve trained and worked as a Customer Service Specialist, Customer Account Management Specialist, Technical Support Specialist, KYC Analyst, and Dispute & Claims Specialist.

Skills

Live Chat SupportData EntryInbox TriageEmail ManagementIntercom WorkflowsSpreadsheet ReportingBilling SupportIntercom

Work Experience

Customer Service Specialist | Customer Account Management Specialist & KYC Analyst

TELUS Digital | Telus International

Customer Service Specialist | Customer Account Management Specialist | Disputes & Claims Analyst

EPX: EPERFORMAX CONTACT CENTERS

Education

Capiz State UniversityColegeio Dela Purisima Concepcion

BS in CriminologyBS in Accountancy

Certifications

Issued by

Industry Experience

Customer Support & BPOOther

Work Preferences

Employment TypeFull-time, Part-time

Work Setup

TimezoneOverlapping with US hours, Overlapping with AU hours

Workspace

DeviceDual monitorsDesktop PCMechanical keyboardNoise-canceling headsetMouseWebcam

ConnectivityFiber internet, 300-500 Mbps

Resume

Profile updated April 18, 2026

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