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Abigail
Open to WorkCustomer ServiceAdministrativeMarketing

Abigail

Customer Success & Operations Specialist

Philippines
Overlapping with US hours, Overlapping with AU hours
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About

Results-driven Customer Success and Operations Specialist with over 10 years of experience supporting international clients across customer service, virtual assistance, project management, CRM administration, and digital operations. Proven ability to manage multiple projects, coordinate cross-functional teams, streamline workflows, and deliver exceptional client experiences in fast-paced remote environments. Highly proficient in customer support platforms, project management tools, marketing operations, and administrative systems.

Skills

Customer SuccessExecutive AssistanceProject ManagementOperations CoordinationCRM ManagementProcess DocumentationCommunity ManagementEmail SupportLive Chat SupportAdministrative SupportMicrosoft ExcelGoogle WorkspaceDigital MarketingData AnalysisProblem SolvingTime ManagementAdaptabilityAttention to DetailKeap (Infusionsoft)ZendeskKayakoAsanaWistiaFacebook Community ManagementCopywritingSocial Media ManagementPLF Community Management via Mighty NetworksCanvaClaudeChatgpt

Work Experience

Operations & Customer Success Virtual Assistant

Internet Alchemy Inc.

Customer Service Representative (Part-time)

Monster Connect

Live Chat Support Specialist

Australia Marketing LLC

Customer Service Representative

Inspiro (Flowers.com)

Social Media Manager / Virtual Assistant

Small Business Daily

Live Chat Support

888 Holdings

Virtual Assistant

UrbanScooters.com

Education

Cavite State University

Bachelor of Science in Computer Science

Cavite State University

BS Computer Science

Certifications

Amazon Online Arbitrage Sourcing

Issued by LEGENDARY VAS

Social Media In-Depth Course

Issued by FVA

FVA APPRENTICESHIP

Issued by FVACONSULTANCY.COM

Market Research Training and Nesting Course

Issued by DYNATA GLOBAL

Languages

EnglishFluent

Industry Experience

Advertising & MarketingCustomer Support & BPOE-commerce

Work Preferences

Employment TypeFull-time
Work Setup
TimezoneOverlapping with US hours, Overlapping with AU hours

Workspace

DeviceLaptop, Dual monitors, Mouse, Noise-canceling headset, Webcam, Mechanical keyboard, Ergonomic chair, Smartphone, UPS battery backup, External monitor
ConnectivityFiber internet, 300 Mbps

Resume

Profile updated August 24, 2026

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