Toni

About

I am an accomplished BPO professional with over 20 years of experience spanning eCommerce, Customer Service, Sales, Management, Back Office, and Financial Services. My expertise is deeply rooted in B2B technology, telesales, CRM integration, Salesforce, SaaS, and process-driven solutions, enabling me to deliver measurable business growth and operational excellence. Throughout my career, I’ve successfully managed medium to large-scale accounts, led new program launches, and consistently achieved top performance in sales and management. Certified in Six Sigma, HubSpot, and Salesforce, I combine process improvement, sales strategy, and customer experience expertise with a strong commitment to continuous learning and innovation. As a Business Development Manager, I partner with clients across industries to design and implement scalable recruitment, RPO, staff augmentation, and consulting solutions. I also bring extensive experience in global talent acquisition and remote workforce management, ensuring alignment with client needs and market demands. I excel at collaborating with stakeholders, driving account performance, and fostering long-term client relationships built on trust and results. Passionate about the transformative power of the BPO sector, I remain committed to building partnerships, expanding global reach, and driving sustainable growth for both clients and organizations.

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Education