Dondy

About

I am a detail-oriented and reliable professional with experience in background screening, e-commerce operations, and customer service. In my current role as an Order Creation Specialist at First Advantage, I handle background and identity checks, review and analyze files for accuracy, ensure data is correctly entered into systems, and communicate with clients, candidates, and internal teams. I am experienced in using Microsoft Excel, Salesforce, and Outlook to manage reports, track progress, and meet turnaround times while ensuring compliance with company procedures. Previously, as an Associate Distribution Center Specialist, I managed end-to-end e-commerce order processing across multiple platforms, monitored inventory and returns, and used SAP S/4HANA and advanced Excel functions (Pivot, VLOOKUP, SUMIFS, COUNTIF) to validate and consolidate data. I ensured accurate order fulfillment and resolved customer concerns efficiently. I started my career in customer service, where I developed strong communication skills, teamwork, and the ability to work in fast-paced environments. I am organized, analytical, customer-focused, and able to manage multiple tasks while maintaining accuracy and efficiency.

Skills