Armando Jr Villanueva

About

WORK EXPERIENCE Lead Generation Specialist/ Appointment Setter Simple | Jan 2026 - Current B2B/B2C client communications (inbound & outbound) Appointment coordination and scheduling CRM administration and data management Senior Financial Associate/ Coach Capital One Philippines | Dec 2016 - Sept 2025 Handled credit card servicing, payment verification, & technical assistance. Trained & supported team members in adhering to company protocols. Delivered consistent customer satisfaction through accurate account handling. Lead Generation Specialist Outsource X | Jun 2016 – Nov 2016 Built client relationships through strategic outreach & rapport development. Prepared detailed reports Organizes & plans essential central services Convergys | Sep 2014 – May 2016 Customer Service/ Technical Support/ Sales Resolved billing issues, service disruptions, & technical concerns for Virgin Mobile customers. Guided clients through plan adjustments & service upgrades. Achieved sales targets & maintained high-quality service standards. Process Associate (Collections) Genpact LLC | July 2013 – Aug 2014 Managed accounts with overdue balances, negotiating payment solutions. Ensured regulatory compliances in all collection activities. Sales CSR (Sirius XM) Expert Global Solution | Mar 2013 – July 2013 Built client lists & pitched services with customized proposals. High - Capacity Security Force Inc. | Jun 2004 – Mar 2006 Operations Manager Led hiring, training, & performance management of security teams across multiple client sites. Scheduled staff to meet operational needs & ensured compliance with security standards Conducted risk assessments & implemented customized security plans. Maintained client relationships through regular reporting & tailored service solutions. Documented incidents & investigations while analyzing trends to improve protocols.

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